Refund policy

Vintage Items: We take great care in curating unique vintage and pre-loved pieces. Each item carries its own history. Signs of age, use and wear are part of their character and are not considered faults. 

Product descriptions will detail wear as clearly as possible. Please review each product description carefully and examine the photos provided before making a purchase. Due to the pre-loved nature of our pieces, we do not accept refunds, returns or exchanges for change of mind.

In the unfortunate event your item arrives damaged during transit, please contact us within 48 hours of receiving your order by emailing contact@plumehomeware.com.au and attach images of the damage. We’ll do our best to resolve the issue as quickly as possible. 

Our Designs: Our original designs are inspired by the pieces we source. Many are handmade and intentionally finished to retain a sense of individuality rather than uniformity.

As a result, slight variations may occur from piece to piece, including variations in timber grain, colour, texture, finish and other characteristics inherent to the materials and making process. These natural and expected variations form part of the character of each piece and are not considered faults.

We take care to describe the materials, finish and character of each design as clearly as possible within the individual product description and imagery. Please review these details carefully before making your purchase.

We do not accept returns, refunds or exchanges for change of mind.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If your item arrives damaged, is faulty, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us and we will work with you to provide an appropriate remedy.